Privacy Policy
Publisher: EnergyLIB
Updated: March 17, 2025
Effective: March 17, 2025
Thank you for using the LIB Home App (hereinafter referred to as "this App"). We
highly value your privacy and are committed to complying with data protection,
privacy laws and other applicable laws and regulations to protect and ensure the
security and confidentiality of your personal data.
Before using this application or service, please read and thoroughly understand this
agreement, especially the terms highlighted in bold. You should focus on these
highlighted terms and only begin using the application or service after fully
understanding and agreeing to them.
If you are a minor under the age of 20, please read this agreement together with your
legal guardian and pay special attention to the terms applicable to minors.
This Privacy Policy aims to help you understand:
1. What data we collect
2. How we use your personal data
3. How we store and protect your personal data
4. How we share and disclose your personal data
5. Your rights and choices
6. How you can delete your personal data
7. Protection of minors' privacy
8. Updates to this Privacy Policy
9. Storage period
10.General terms and conditions
11.How to contact us
1. Data We Collect
During your use of this App, we may collect the following types of data. By using this
App, you consent to the collection of this data as described below, and you
acknowledge that LIB is not liable for any losses or damages resulting from your
failure to provide accurate and complete information
A. Personal Identity Data: Such as your name, phone number, and address, used for
account registration, user authentication, and service notifications.
B. Device Data: Such as your device model, operating system version, IP address,
and unique device identifier, used to optimize the App’s performance and
compatibility.
C. Usage Data: Including the dates and times you access this App, usage frequency,
and feature preferences, used to improve user experience and provide
personalized services.
D. Location Data (if applicable): Your location data may be collected to provide
location-based services, such as geographic positioning and analysis of your
photovoltaic system.
E. Energy Usage Data: If you use this App to manage home energy storage and
photovoltaic systems, we may collect relevant data on electricity consumption,
energy storage device status, and energy efficiency for optimization and system
analysis.
F. Device Networking Information: In order to provide better networking services
and promptly identify issues encountered during the networking process, we
will collect the device's MAC address, networking status, network status,
and any abnormal information during the networking process. If you do not
provide this information, we will be unable to offer networking services for
your device.
2. How We Use Your Data
We collect and use personal data only for the following purposes:
A. To provide and maintain the essential functions and services of this App.
B. To enhance and optimize the features of this App, offering personalized
recommendations and services.
C. To send you updates, maintenance notifications, and security alerts.
D. To comply with local laws and regulations and protect your legitimate rights.
E. To enforce the terms of this Agreement and protect the rights of LIB.
F. For legal protection and dispute resolution.
G. It should be noted that the above usage methods cover the main ways in which
we use your information. We may occasionally update the website, app versions,
or device firmware to provide users with more diversified services. If we need
to use the information for purposes not specified in this agreement, or if we
need to use information collected for a specific purpose for other purposes, we
will seek your consent again in the form of signing an agreement, pop-up
prompts, or other similar methods.
3. Data Storage and Protection
We implement reasonable technical, physical, and managerial measures, in
accordance with local laws and regulations, to protect your personal data from
unauthorized access, disclosure, modification, or destruction. These measures include
encryption, access controls, and secure servers to safeguard your data.
Your personal data will be stored on our servers, with retention periods determined by
applicable legal requirements, business needs, and the duration necessary to provide
the services. We will retain your personal data for as long as required to fulfill the
purposes outlined in this Privacy Policy, unless a longer retention period is mandated
by law.
LIB is not liable for any unauthorized access to or use of your personal data that
occurs due to factors outside of our reasonable control, such as hacking, data breaches,
or system vulnerabilities.
You have the right to request the modification or deletion of your personal data at any
time, subject to any legal or regulatory obligations that may require us to retain
certain information. However, please note that deletion of certain data may limit your
ability to use specific features or services within the App.
LIB will make every reasonable effort to ensure your data is accurately maintained,
but LIB is not responsible for any inaccuracies resulting from user-provided data or
changes made by third parties that affect your data.
4. Data Sharing and Disclosure
A. Third-Party Service Providers: In order to provide and enhance the functionality
of this App, LIB may share your data with third-party service providers and
business partners. These third parties are only authorized to use your data to the
extent necessary to provide the services to LIB, and they are obligated to
maintain the confidentiality and security of your data. LIB ensures that any
third-party service provider complies with appropriate data protection standards.
However, LIB is not responsible for the practices of third parties and is not
liable for any actions or omissions on their part. If third-party uses your
information for purposes not authorized by us, they will seek your consent
separately.
B. Legal Compliance: EnergyLIB may disclose your personal information to law
enforcement agencies or other government authorities when required by
applicable laws. In some jurisdictions, if EnergyLIB is involved in restructuring,
mergers, bankruptcy, or liquidation proceedings, your personal data may also be
disclosed to transaction parties.
C. Corporate Transactions: In the event that LIB undergoes a business transition
such as a merger, acquisition, or sale of assets, your personal data may be
transferred as part of the transaction. In such cases, LIB will take reasonable
steps to ensure that your personal data remains protected. However, if your data
is transferred to another entity, that entity may assume responsibility for your
data and will be required to protect it in accordance with applicable laws and
regulations.
D. Protection of LIB’s Rights: LIB may disclose your personal data when
necessary to enforce this Privacy Policy, terms of service, or any other
agreements or policies related to the use of this App. Additionally, LIB may
share data to protect its legal rights, including defending against legal claims or
preventing fraud.
5. Your Rights
5.1 You are responsible for ensuring that all personal data you submit is accurate.
EnergyLIB will make every effort to maintain the accuracy and completeness of
personal data and update it in a timely manner.
Where required by applicable law, you may:
A. Access and obtain a copy of your specific personal data held by us.
B. Request us to update or correct any inaccurate personal data.
C. Refuse or restrict our use of your personal data.
D. Request us to request the suspension of the use of personal data or to delete
your personal data.
E. Request an explanation of our data processing practices.
F. Request to withdraw consent to process information previously given by you.
G. Request to object. The subject of personal data has the right to object at any
time to the data collecting, use, or disclosure.
To exercise any of these rights, please contact us via the provided online feedback
channel or contact details. We may require a written request and verification of your
identity for security purposes before processing your request.
LIB reserves the right to refuse any request that is deemed fraudulent, infeasible, or if
it violates the rights and privacy of others. Additionally, LIB may delay or deny
requests where it believes compliance would violate applicable laws or regulations, or
if such requests may interfere with the functioning of the App.
5.2 Withdrawal of Consent:
If EnergyLIB processes your personal data based on your consent, you have the right
to withdraw your consent at any time. However, withdrawing consent does not affect
the legality and validity of any processing based on your prior consent. Additionally,
withdrawal does not affect our ability to process your personal data based on other
legitimate grounds, such as contractual obligations or legal compliance.
LIB is not liable for any consequences that may arise if you withdraw your consent,
including any limitations or disruptions to the services offered by the App.
6. Data Access and Deletion
To request access to or deletion of your personal data, please contact our customer
support team via email: [support@energylib.co.th]. LIB will respond to your request
within a reasonable time frame but reserves the right to refuse requests that are
unreasonable, excessive, or otherwise infringe on the privacy rights of others.
Please note that LIB may need to verify your identity before processing any requests
to ensure the security of your personal data. Additionally, certain data may be retained
for legal, compliance, or operational purposes, and LIB is not liable for any delays in
fulfilling such requests if retention requirements apply.
7. Protection of Minors' Privacy
Our products, websites, and services are primarily intended for adults. As such,
children under the age of 20 may not create their own user accounts without verifiable
parental or guardian consent. If we collect a child’s personal data with parental
consent, we will only use or disclose it as permitted by local laws, with explicit
parental or guardian consent, or when necessary to protect the child or others. LIB
reserves the right to verify the age of users and obtain consent from a parent or
guardian. If we discover that personal data has been collected from a child without
verifiable consent, we will promptly delete the data and may suspend or terminate the
child’s account. LIB will not be liable for any failure to properly obtain consent or for
consequences arising from the unauthorized use of the App by minors.
Under applicable data protection and privacy laws, a minor is generally defined as an
individual who has not reached the legal age of consent in their jurisdiction. If a child
is below the specified age limit under local law, their personal data cannot be
processed without explicit consent from a parent or legal guardian. In cases where a
child is legally capable of providing consent, parental involvement may still be
required based on local regulations.For sensitive data (e.g., health data, biometric
data), explicit written consent from a parent or guardian is mandatory. Furthermore,
organizations must not exploit a child’s lack of awareness to collect data unfairly.
Minors or their guardians also have the right to withdraw consent and request the
deletion of personal data at any time. We implement strong security measures to
protect personal data and will notify relevant authorities in case of any data breach
involving minors.
8. Updates to This Privacy Policy
We may update this Privacy Policy from time to time in accordance with changes in
local laws, regulations, or our business practices. Any updates or modifications to this
Privacy Policy will be posted within the App and will take effect immediately upon
publication. By continuing to use the App after any changes, you acknowledge and
agree to the updated terms.
It is your responsibility to periodically review this Privacy Policy to stay informed
about any updates. LIB will not be responsible for any consequences resulting from
your failure to review the Privacy Policy. By continuing to access or use the App, you
agree to be bound by the latest version of this Privacy Policy.
9. Storage Period
LIB will only retain your personal data for as long as necessary to fulfil the purposes
described in this privacy policy. Unless it is necessary to retain personal data for other
reasons, such as to comply with the law or to investigate the occurrence of a dispute.
LIB may be required to retain the data for a longer duration than specified.
10. General Terms and Conditions
10.1 LIB is not responsible for any issues arising from incorrect or incomplete
user-provided information. You agree to keep your personal information
updated and accurate. Failure to do so may impact the services we provide.
10.2 By using the App, you grant LIB the right to collect and use this device-related
data for service optimization and troubleshooting purposes. LIB is not
responsible for any damages or issues arising from device compatibility or
failure.
10.3 Usage data may also be used to enforce the terms of service, monitor for
unauthorized activities, and ensure compliance with this Agreement. LIB is not
liable for any interruptions or issues caused by third-party applications,
networks, or users that affect your usage of the App.
10.4 LIB will take reasonable measures to ensure the security of location data, but
users acknowledge and agree that LIB is not responsible for any risks, damages,
or liabilities arising from the disclosure of location data, including unauthorized
access by third parties.
10.5 By using the energy-related features of this App, you agree to provide accurate
data. LIB is not responsible for the performance or functioning of third-party
devices or systems connected to the App. LIB disclaims any liability arising
from energy inefficiency or damage caused by inaccurate data input,
malfunctioning devices, or system errors outside of LIB's control.
10.6 LIB does not verify the accuracy of the data provided by users and is not liable
for any loss, damage, or issues arising from the submission of inaccurate,
incomplete, or outdated information.
10.7 LIB is not responsible for any damages, loss, or breach of privacy caused by
third-party actions, including external apps, services, or systems that interact
with the App.
10.8 LIB is not responsible for any disruptions or failures in service caused by
external factors, such as internet connectivity issues, third-party device failures,
or force majeure events.
11. Contact Us
If you have any questions or suggestions regarding this Privacy Policy, please feel
free to contact us:
· Customer Support Email: support@energylib.co.th
· Customer Support Phone: 02-070-7888
We strive to respond to all inquiries in a timely manner. However, LIB is not liable
for any delays or failure to respond to inquiries related to this Privacy Policy or user
data. Please note that any communication related to privacy matters may be subject to
verification for security purposes before processing.
Thank you for choosing LIB Home App! We are committed to protecting your
privacy and providing better services.